Qualities of Workplace Superstars: Friendliness

A friend is one of the nicest things you can have, and one of the best things you can be.

~Douglas Pagels

 

Friendship improves happiness and abates misery by doubling our joy
and dividing our grief.

~Joseph Addison

 

Winning friends begins with friendliness.

~Dale Carnegie

 
“TGIF.” It’s arguably the most common weekly comment I hear or see on social media. Shared by people who can’t wait for the weekend. And, more often than not, by people who aren’t especially happy in their jobs. Maybe it’s just me, but I don’t recall ever “TGIFing,” even though I enjoy my weekends just as much as anyone.
 
For 28 years, I was blessed to work for a company I loved, in a job I loved, and with people I loved (or, at least liked!). Our leaders, George and Jane Russell, believed that success was all about putting employees first. We even had a People Division to ensure that we were doing all we could to bring out the best in our people and create a positive work environment. I made many lifelong friends there that I cherish to this day. We worked in a high stress industry, yet our friendly culture made me look forward to coming to work every day. Not surprisingly, our company routinely won awards for being the “best place to work.”
 
There were many reasons for our company’s success during my tenure, and a top one was our culture of friendliness. Yes, friendliness! Here were some of our secrets:
 

1. Our “employees first” culture, where everyone felt valued
2. People took a genuine interest in each other and were united in our mission
3. We valued “likeability” in our recruiting. If it came down to two finalists, we’d pick the person we wouldn’t mind as our next-door neighbor. Seriously!
4. For the most part, we avoided politically charged conversations that had nothing to do with our work and serve mainly to divide. HINT!!!
5. Leadership challenged us to live out the values to which our company subscribed.
6. We had fun and found many occasions to celebrate each other.

 
From my experience, this culture of friendliness improved sales, cemented customer loyalty, increased morale, reduced employee turnover, built friendships, and brought out the best in each employee. It also helped us deal with conflict and disappointment because we genuinely cared about each other and the company. It helped frame and soften our responses.
 
All this is why friendliness can be one of the most important qualities of employees and organizations. The fact is, most of us work in diverse organizations with colleagues of different backgrounds, worldviews, positions, and personalities. We may not become long-term friends with everyone, but we can (and should) be friendly to everyone. It’s a win for you, a win for them, and a win for your organization.
 
So, how friendly are you? Especially with people who are not your friends? Here are some descriptors of friendliness to help you evaluate yours: collegial * affable * kind * considerate * good-natured * positive * cheerful * cooperative * helpful * patient * genuine * good listener. From this list it’s obvious that friendliness is a choice. How are you choosing?
 
But, let’s be honest. Sometimes we work with people who aren’t destined for “BFFhood.” They may be socially awkward, irritating, self-absorbed, or have personalities or worldviews that clash with ours. In these situations, peaceful coexistence might be the best you can hope for. Regardless, friendliness is still the best way, and who knows, it might just rub off!  And, in case you haven’t, familiarize yourself with the DISC personality test (a free one is available at 123test.com). It might help you understand your colleagues better, improve your communications, and even increase your friendliness quotient.
 
There’s an old saying that cleanliness is next to godliness. I think friendliness is too.
 
Enjoy your week and remember to share with your friends. Next week we’ll discuss the all-important quality of Resilience. Catch you then!